What we collect

ShopCocoLaVie.com is committed to the complete privacy and security of your shopping experience. Each time a user visits Coco La Vie Home Fragrance + Apothecary, certain information is collected. That information below is specific to your visit and whether you browse, shop or register. Depending on those actions, different unique information is gathered. The information below details the types of information we collect, how it is gathered and what is done with it.

Cookies

Like many other websites, ShopCocoLaVie.com uses a standard technology called "cookies." Cookies are small pieces of information that are stored on your hard drive and not on our site. Cookies allow you to use the shopping cart on our site. Cookies also help make your Internet experience quicker and more convenient. They help us understand how customers use our service, which allows us to improve and tailor the service. Without cookies one cannot order from ShopCocoLaVie.com.

Registration and order information

Coco La Vie Home Fragrance + Apothecary uses a registration process and order form so that you can purchase online, request information and receive service from us. Your personal contact information (i.e. name, email address, telephone number, mailing address, etc.) is used to send you your order and to fulfill marketing programs. Credit card information is completely secure and protected and collected for the sole purpose of billing you for your purchase. Users may browse our products and information without registering. Registration is optional and not required to shop online.

How we use and share the information we collect

Coco La Vie Home Fragrance + Apothecary is proud to inform you that we do not sell or share your personal information or email. Your information is only used to complete your order and for marketing purposes, if you have opted for this feature. Should you select the optional opportunity to receive emails from us about current offers and incentives, we will also use your email for this purpose. If you have not selected this option, you will not receive promotional emails. If you have opted to receive promotional email, you may choose to remove this feature from your account at any time and the emails will be stopped. Your contact information may also be used should we ever need to contact you regarding your order.

Communications from Coco La Vie Home Fragrance + Apothecary

Coco La Vie Home Fragrance + Apothecary offers many modes of communication to our customers. Candle Delirium also reserves the right to communicate with our registered users regarding their order should the need arise.

Communication regarding transaction and account maintenance

Coco La Vie Home Fragrance + Apothecary communications include order confirmations, order updates, problems with orders, delivery issues (as needed), and management of accounts (should issues arise).

HTML emails and marketing

Coco La Vie Home Fragrance + Apothecary offers our users an email option that allows us to communicate with you regarding sales, incentives, new products, and other offers. If you receive these emails, you may opt at any time to remove yourself from this mailing list. If you do not receive emails, you may add yourself to this feature in your account management area.

Protecting your information

ShopCocoLaVie.com is committed to the complete privacy and security of your personal information. Our e-commerce platform ensures that information shared with Coco La Vie Home Fragrance + Apothecary is secure and private. ShopCocoLaVie.com utilizes a number of encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all of our users to protect their credit card number by never sending that number (or your ShopCocoLaVie.com password) via email.

We guarantee that every transaction you make at Coco La Vie Home Fragrance + Apothecary will be safe. When you shop online with us, you will join a community of customers pleased with our service.

Mobile Terms of Service

Coco La Vie Home Fragrance & Apothecary

Last updated: June 28, 2023

The Coco La Vie Home Fragrance & Apothecary mobile message service (the "Service") is operated by Coco La Vie Home Fragrance & Apothecary (“Coco La Vie Home Fragrance & Apothecary”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Coco La Vie Home Fragrance & Apothecary’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Coco La Vie Home Fragrance & Apothecary through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Coco La Vie Home Fragrance & Apothecary. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18554490299 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Coco La Vie Home Fragrance & Apothecary mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18554490299 or email maggie@shopcoolavie.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Safe shopping guarantee

Federal law ensures that a credit card user will not be liable for charges in excess of $50.00 that result from the unauthorized use of that card. Debit cards have similar protections. Coco La Vie Home Fragrance + Apothecary requires users to comply with credit card rules and regulations. Please take the time to review your cardholder policy for more details on this subject.

Alternate shopping options

Coco La Vie Home Fragrance + Apothecary stands behind its commitment to secure online shopping. However, if you are still uncomfortable shopping online, we invite you to call our friendly customer care center. Our representatives will be happy to take your order over the phone.

Changes to this policy

Coco La Vie Home Fragrance + Apothecary reserves the right to amend or append this policy at any time by posting those revisions on your site. Any changes will only affect information collected after this post date unless otherwise stated.

Questions or comments

If you would like to learn more about our privacy policy, contact us at info@shopcocolavie.com . Coco La Vie Home Fragrance + Apothecary reserves the right to amend or append this policy at any time by posting those revisions on your site. Any changes will only affect information collected after this post date unless otherwise stated.